Enhanced performance registration

De Scheepvaart

Challenge

Formerly, most of the performances were processed manually at De Scheepvaart, meaning certain data had to be re-entered up to four times between the lock, where the work was delivered, and accounting. This resulted in an increased risk of errors and time wasted. In the past, however, the introduction of a new system faced considerable resistance.

Project approach

In order to make the introduction a new performance registration system a success, ARCH approached the change process in a highly pragmatic way. All of the employees from the personnel department, the locks and the warehouses were involved in the project from the outset. The introduction of the 'Agile' working method led to rapid results.

ARCH successively fulfilled the role of coach, project manager and stakeholder manager, and monitored the definition of the functional specifications. Throughout the entire process, considerable specific attention was paid to the resistance against change and to safeguarding the desired result.

Result

All registrations henceforth occur electronically in the new software package that immediately relays that data to accounting. Not only does the registration now occur error-free and swiftly, but it is also kept up to date uniformly throughout the entire organisation.

De Scheepvaart is a company under public law founded by decree, which supports inland shippers. The organisation does so with a team of 600 engineers, lock-keepers, maintenance staff, administrative employees and commercial staff.

Contact persons

Contact
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+32 475 61 75 23
Carve-out of IT environment
ENI (Distrigas)
Flexible and purposeful development environment
VDAB
Implementation of a new ERP
Collivery (Solucious)
Central administration moves to a new office
De Watergroep
ICT Strategy Definition
Nitto Europe

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:

 

 

Set up a factory in the UK
Support of IT implementation project
Framework contract for: Project Management • Program Management • Change management
Carve out of Distrigas from Fluxys and Electrabel: set up of HR, Finance, ICT and Training organisation
Sales management for Ardatis services package to public sector clients
Improvement of sales performance (processes, organisation, sales coaching)
Reorganisation of the technical support centre
Definition of new IT strategy, more oriented towards the business needs
Project management and program management
Research about the economies of scale in joining support services at EMEA-level
Streamlining of the organisation
Collivery: program and change management as a result of ERP implementation in warehouses
Strategy development around IT contribution • Change management and manager coaching
Process optimisation