Enhanced performance registration

De Scheepvaart

Challenge

Formerly, most of the performances were processed manually at De Scheepvaart, meaning certain data had to be re-entered up to four times between the lock, where the work was delivered, and accounting. This resulted in an increased risk of errors and time wasted. In the past, however, the introduction of a new system faced considerable resistance.

Project approach

In order to make the introduction a new performance registration system a success, ARCH approached the change process in a highly pragmatic way. All of the employees from the personnel department, the locks and the warehouses were involved in the project from the outset. The introduction of the 'Agile' working method led to rapid results.

ARCH successively fulfilled the role of coach, project manager and stakeholder manager, and monitored the definition of the functional specifications. Throughout the entire process, considerable specific attention was paid to the resistance against change and to safeguarding the desired result.

Result

All registrations henceforth occur electronically in the new software package that immediately relays that data to accounting. Not only does the registration now occur error-free and swiftly, but it is also kept up to date uniformly throughout the entire organisation.

De Scheepvaart is a company under public law founded by decree, which supports inland shippers. The organisation does so with a team of 600 engineers, lock-keepers, maintenance staff, administrative employees and commercial staff.

Contact persons

Contact
­
+32 475 61 75 23
Carve-out of IT environment
ENI (Distrigas)
ERP Implementation
NATO
ERP Implementation
NATO
Implementation of a new ERP
Collivery (Solucious)
Flexible and purposeful development environment
VDAB

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:

 

 

Introduction of BBC (Policy and Control cycle)
RDV project to improve communication to travellers: process and role descriptions, operational planning with Hastus
Support of product range alignment
Job descriptions and accompanying wage classification
Set up project management methodology and change management for the "New Directions" programs
Optimisation of Finance Controlling in IT EMEA (as result of SAP implementation)
Assistance to the IT Mgr in setting up PMO and ad hoc project management
Reorganisation of various departments • Reorganisation the services of the City Manager
Set up of call centre with front & back office, incl. job descriptions
Analysis of and optimisation of distribution processes
Research for optimising warehouses • Trainings for project-based work
Set up of HR organisation Benelux • Set up of European financial shared service centre
Support of budget cycle
Eurega: employee alignment of Fluxys representatives
Support in aligning IT and the business
Support of the service “Community Building” (organisational model, job descriptions)
Process documentation and process optimisation in view to improving efficiency
Reorganisation as a result of the merger between HDP and Partena