Enhanced performance registration

De Scheepvaart


Formerly, most of the performances were processed manually at De Scheepvaart, meaning certain data had to be re-entered up to four times between the lock, where the work was delivered, and accounting. This resulted in an increased risk of errors and time wasted. In the past, however, the introduction of a new system faced considerable resistance.

Project approach

In order to make the introduction a new performance registration system a success, ARCH approached the change process in a highly pragmatic way. All of the employees from the personnel department, the locks and the warehouses were involved in the project from the outset. The introduction of the 'Agile' working method led to rapid results.

ARCH successively fulfilled the role of coach, project manager and stakeholder manager, and monitored the definition of the functional specifications. Throughout the entire process, considerable specific attention was paid to the resistance against change and to safeguarding the desired result.


All registrations henceforth occur electronically in the new software package that immediately relays that data to accounting. Not only does the registration now occur error-free and swiftly, but it is also kept up to date uniformly throughout the entire organisation.

De Scheepvaart is a company under public law founded by decree, which supports inland shippers. The organisation does so with a team of 600 engineers, lock-keepers, maintenance staff, administrative employees and commercial staff.

Contact persons

+32 475 61 75 23
ERP Implementation
Carve-out of IT environment
ENI (Distrigas)
Implementation of a new ERP
Collivery (Solucious)
Central administration moves to a new office
De Watergroep
ERP Implementation

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:



Job descriptions and accompanying wage classification
Support and project management for relocation and new ways of working
Framework contract for: Project Management • Program Management • Change management
Support in aligning IT and the business
Provision of specific competences
Assistance to the IT Mgr in setting up PMO and ad hoc project management
Support in setting up the Call Center
Merger of IT and Process Division
Introduction of project methodologies
Set up of HR organisation Benelux • Set up of European financial shared service centre
Research about the economies of scale in joining support services at EMEA-level
Reorganisation support
Process description and optimisation of competences, functions and capacity
Process documentation and process optimisation in view to improving efficiency
Collivery: program and change management as a result of ERP implementation in warehouses
ERP Selection and implementation
Support of the move to new premises