Enhanced performance registration

De Scheepvaart

Challenge

Formerly, most of the performances were processed manually at De Scheepvaart, meaning certain data had to be re-entered up to four times between the lock, where the work was delivered, and accounting. This resulted in an increased risk of errors and time wasted. In the past, however, the introduction of a new system faced considerable resistance.

Project approach

In order to make the introduction a new performance registration system a success, ARCH approached the change process in a highly pragmatic way. All of the employees from the personnel department, the locks and the warehouses were involved in the project from the outset. The introduction of the 'Agile' working method led to rapid results.

ARCH successively fulfilled the role of coach, project manager and stakeholder manager, and monitored the definition of the functional specifications. Throughout the entire process, considerable specific attention was paid to the resistance against change and to safeguarding the desired result.

Result

All registrations henceforth occur electronically in the new software package that immediately relays that data to accounting. Not only does the registration now occur error-free and swiftly, but it is also kept up to date uniformly throughout the entire organisation.

De Scheepvaart is a company under public law founded by decree, which supports inland shippers. The organisation does so with a team of 600 engineers, lock-keepers, maintenance staff, administrative employees and commercial staff.

Contact persons

Contact
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+32 475 61 75 23
Flexible and purposeful development environment
VDAB
Central administration moves to a new office
De Watergroep
ICT Strategy Definition
Nitto Europe
Carve-out of IT environment
ENI (Distrigas)
ERP Implementation
NATO

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:

 

 

Provision of specific competences
Logistics & warehousing, supply chain optimisation
Project management for implementing ticketing system in Sweden
Merger of IT and Process Division
Optimisation of HR business processes and organisational structure
Support of global implementation of ERP package
Change management in the transition (IT and organisation) to a new news studio
Process optimisation and improving functioning of management team
Force field analysis for the integration of the new competencies resulting from the Sixth State Reform
ERP implementation support: IT audit, functional specifications and market survey
Feasibility study about the integration of the support services as a result of merger between colleges
Optimisation of the organisation
Set up a new organisational model for customer service
Set up of Benelux organisation, based on UK processes, systems and organisational model
Introduction of project methodologies
Process description and optimisation of competences, functions and capacity
Re-design of the administrative organisation: from positioning and analysis to its implementation