Formerly, most of the performances were processed manually at De Scheepvaart, meaning certain data had to be re-entered up to four times between the lock, where the work was delivered, and accounting. This resulted in an increased risk of errors and time wasted. In the past, however, the introduction of a new system faced considerable resistance.
In order to make the introduction a new performance registration system a success, ARCH approached the change process in a highly pragmatic way. All of the employees from the personnel department, the locks and the warehouses were involved in the project from the outset. The introduction of the 'Agile' working method led to rapid results.
ARCH successively fulfilled the role of coach, project manager and stakeholder manager, and monitored the definition of the functional specifications. Throughout the entire process, considerable specific attention was paid to the resistance against change and to safeguarding the desired result.
All registrations henceforth occur electronically in the new software package that immediately relays that data to accounting. Not only does the registration now occur error-free and swiftly, but it is also kept up to date uniformly throughout the entire organisation.
De Scheepvaart is a company under public law founded by decree, which supports inland shippers. The organisation does so with a team of 600 engineers, lock-keepers, maintenance staff, administrative employees and commercial staff.