Enhanced performance registration

De Scheepvaart

Challenge

Formerly, most of the performances were processed manually at De Scheepvaart, meaning certain data had to be re-entered up to four times between the lock, where the work was delivered, and accounting. This resulted in an increased risk of errors and time wasted. In the past, however, the introduction of a new system faced considerable resistance.

Project approach

In order to make the introduction a new performance registration system a success, ARCH approached the change process in a highly pragmatic way. All of the employees from the personnel department, the locks and the warehouses were involved in the project from the outset. The introduction of the 'Agile' working method led to rapid results.

ARCH successively fulfilled the role of coach, project manager and stakeholder manager, and monitored the definition of the functional specifications. Throughout the entire process, considerable specific attention was paid to the resistance against change and to safeguarding the desired result.

Result

All registrations henceforth occur electronically in the new software package that immediately relays that data to accounting. Not only does the registration now occur error-free and swiftly, but it is also kept up to date uniformly throughout the entire organisation.

De Scheepvaart is a company under public law founded by decree, which supports inland shippers. The organisation does so with a team of 600 engineers, lock-keepers, maintenance staff, administrative employees and commercial staff.

Contact persons

Contact
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+32 475 61 75 23
Flexible and purposeful development environment
VDAB
Carve-out of IT environment
ENI (Distrigas)
ERP Implementation
NATO
Central administration moves to a new office
De Watergroep
ERP Implementation
NATO

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:

 

 

Business-IT alignment and IT strategy implementation
Support of various change programs, including interim management and crisis management
Set up of project management office for IT infrastructure projects
Force field analysis in preparation of a structural improvement plan
Reorganisation of order entry, ticketing and planning • Set up of Performance Management for HR
Various advices, studies and business cases for instance for Hastus, subscription service, mobile ticketing, floor space layout
Research on collaboration of various water control companies in Seine Schelde Rijn region
Project management for developing sales strategy and amendments to the HR organisation as a result of HR audit
Support of competence management development • Development of the IT strategy
Streamlining the organisation
Elaboration of and change support for the new IT strategy (BoostIT)
Phasing of out IT systems
Support with the debate on core activities and efficiencies
IT project management support
Provision of specific competences