Flexible and purposeful development environment

VDAB

Challenge

VDAB (Flemish Service for Labour Mediation and Professional Training) wanted to make its IT development environment ‘Agile’, and to introduce ‘Scrum’ methodologies. Moreover, the distance between business and IT also had to be further reduced, so that the applications would connect better with the needs of the business.

Project approach

ARCH acted for this project as a coach of the IT Portfolio Manager – the second-line manager of the software development team at VDAB. ARCH focused on VDAB's objectives from the start, but also had to face a few additional hindrances along the way:

  • The 'Agile' concept was entirely new for many teams.
  • The 'Scrum' methodology proved unsuitable for smaller teams. Scrum is furthermore so team-centric that there is less focus on the broader context of the organisation as a whole.
  • Bringing business and IT closer together should not lead to other projects being postponed our delayed.

Result

All of the IT development teams currently work ‘Agile’, according to Scrum or Kanban techniques. VDAB has furthermore evolved as a flexible organisation with a continuous improvement policy. Teams now use their tools uniformly and a number of organisational adjustments make it possible to work in an increasingly feature-based – instead of team-based – way.

The VDAB wants to actively bring supply and demand on the employment market closer together. It also organises training, job coaching and career guidance. Of its 5.000 employees there are around 60 active within the strategic IT cell for software development.

Contact persons

Contact
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+32 475 61 75 23
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Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:

 

 

Process description and optimisation of competences, functions and capacity
Re-design of the administrative organisation: from positioning and analysis to its implementation
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Advice concerning business strategy including processes and systems
Change management as a part of CRM systems implementation for the office windows of the City of Antwerp
Social secretariat for dockworkers: Process description and optimisation
Screening of ICT department and increasing performance
Developing a roadmap for IT reorganisation
ERP Selection and implementation
Set up a factory in the UK
Support of IT implementation project
Framework contract for: Project Management • Program Management • Change management
Carve out of Distrigas from Fluxys and Electrabel: set up of HR, Finance, ICT and Training organisation
Sales management for Ardatis services package to public sector clients
Improvement of sales performance (processes, organisation, sales coaching)
Reorganisation of the technical support centre
Definition of new IT strategy, more oriented towards the business needs
Project management and program management