VDAB (Flemish Service for Labour Mediation and Professional Training) wanted to make its IT development environment ‘Agile’, and to introduce ‘Scrum’ methodologies. Moreover, the distance between business and IT also had to be further reduced, so that the applications would connect better with the needs of the business.
ARCH acted for this project as a coach of the IT Portfolio Manager – the second-line manager of the software development team at VDAB. ARCH focused on VDAB's objectives from the start, but also had to face a few additional hindrances along the way:
- The 'Agile' concept was entirely new for many teams.
- The 'Scrum' methodology proved unsuitable for smaller teams. Scrum is furthermore so team-centric that there is less focus on the broader context of the organisation as a whole.
- Bringing business and IT closer together should not lead to other projects being postponed our delayed.
All of the IT development teams currently work ‘Agile’, according to Scrum or Kanban techniques. VDAB has furthermore evolved as a flexible organisation with a continuous improvement policy. Teams now use their tools uniformly and a number of organisational adjustments make it possible to work in an increasingly feature-based – instead of team-based – way.
The VDAB wants to actively bring supply and demand on the employment market closer together. It also organises training, job coaching and career guidance. Of its 5.000 employees there are around 60 active within the strategic IT cell for software development.