Flexible and purposeful development environment

VDAB

Challenge

VDAB (Flemish Service for Labour Mediation and Professional Training) wanted to make its IT development environment ‘Agile’, and to introduce ‘Scrum’ methodologies. Moreover, the distance between business and IT also had to be further reduced, so that the applications would connect better with the needs of the business.

Project approach

ARCH acted for this project as a coach of the IT Portfolio Manager – the second-line manager of the software development team at VDAB. ARCH focused on VDAB's objectives from the start, but also had to face a few additional hindrances along the way:

  • The 'Agile' concept was entirely new for many teams.
  • The 'Scrum' methodology proved unsuitable for smaller teams. Scrum is furthermore so team-centric that there is less focus on the broader context of the organisation as a whole.
  • Bringing business and IT closer together should not lead to other projects being postponed our delayed.

Result

All of the IT development teams currently work ‘Agile’, according to Scrum or Kanban techniques. VDAB has furthermore evolved as a flexible organisation with a continuous improvement policy. Teams now use their tools uniformly and a number of organisational adjustments make it possible to work in an increasingly feature-based – instead of team-based – way.

The VDAB wants to actively bring supply and demand on the employment market closer together. It also organises training, job coaching and career guidance. Of its 5.000 employees there are around 60 active within the strategic IT cell for software development.

Contact persons

Contact
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+32 475 61 75 23
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Carve-out of IT environment
ENI (Distrigas)
ICT Strategy Definition
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Central administration moves to a new office
De Watergroep

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:

 

 

Introduction of BBC (Policy and Control cycle)
RDV project to improve communication to travellers: process and role descriptions, operational planning with Hastus
Support of product range alignment
Job descriptions and accompanying wage classification
Set up project management methodology and change management for the "New Directions" programs
Optimisation of Finance Controlling in IT EMEA (as result of SAP implementation)
Assistance to the IT Mgr in setting up PMO and ad hoc project management
Reorganisation of various departments • Reorganisation the services of the City Manager
Set up of call centre with front & back office, incl. job descriptions
Analysis of and optimisation of distribution processes
Research for optimising warehouses • Trainings for project-based work
Set up of HR organisation Benelux • Set up of European financial shared service centre
Support of budget cycle
Eurega: employee alignment of Fluxys representatives
Support in aligning IT and the business
Support of the service “Community Building” (organisational model, job descriptions)
Process documentation and process optimisation in view to improving efficiency
Reorganisation as a result of the merger between HDP and Partena