Implementation of a new ERP

Collivery (Solucious)


Solucious needed a new ERP system for its six sites, which would offer a greater number of more specific functionalities than the existing store software of Colruyt retail. This change meant the first major project for the newly restructured IT organisation at Colruyt. Moreover, the integration of the new software ran in parallel with a merger operation.

Project approach

ARCH applied the in-house project methodology of Colruyt, and respected the organisation's participation culture and flat hierarchy. In that context we opted for our own RICA® approach (‘Roadmap towards Integrated Change Acceptance’) for change management, in two phases:

  • Design – Start-up; analysis of context and the impact of change on processes, roles and tasks; design of the processes, ….
  • Implementation – Adjusting the organisation and the task packages, documenting working methods, coaching those involved, ….


The transition to the new ERP was achieved on time and had a profound impact on certain processes such like : refurbishment of a warehouse, making automatic orders possible, better management of reserve stock, new order site for customers, new documentation and catalogue.

Solucious is a national wholesaler. As subsidiary of the Colruyt Group, it supplies food items to social and commercial restaurants, companies, company kitchens, and others. Solucious' range includes both familiar national brands and its own brands.

Contact persons

+32 475 61 75 23
ERP Implementation
Carve-out of IT environment
ENI (Distrigas)
ICT Strategy Definition
Nitto Europe
Central administration moves to a new office
De Watergroep
Flexible and purposeful development environment

Striking results

Every transition process we jointly achieve is unique, as are our clients. Mutual trust arises due to our personal way of working and our passion, yet also because where necessary, we opt for client-specific solutions above 'easy' standard methods. Essential to achieving the common goal.

This trust implies that we have had the pleasure of working with the following clients:



Support in drawing up a new management contract (vision, strategic objectives, KPIs, ...)
Reorganisation and optimisation of the HR department
Process optimisation and support to change management within SOUL project (safety culture)
Audit of contract management for subcontracted operators
Individual Change Readiness Survey and training for 300 executives to work differently
Support of the move to new premises
Support of the merger and of discontinuing the operations
Business-IT alignment and IT strategy implementation
Support of various change programs, including interim management and crisis management
Set up of project management office for IT infrastructure projects
Force field analysis in preparation of a structural improvement plan
Reorganisation of order entry, ticketing and planning • Set up of Performance Management for HR
Various advices, studies and business cases for instance for Hastus, subscription service, mobile ticketing, floor space layout
Research on collaboration of various water control companies in Seine Schelde Rijn region
Project management for developing sales strategy and amendments to the HR organisation as a result of HR audit
Support of competence management development • Development of the IT strategy