Our clients

Introduction of BBC (Policy and Control cycle)
RDV project to improve communication to travellers: process and role descriptions, operational planning with Hastus
Support of product range alignment
Job descriptions and accompanying wage classification
Set up project management methodology and change management for the "New Directions" programs
Optimisation of Finance Controlling in IT EMEA (as result of SAP implementation)
Assistance to the IT Mgr in setting up PMO and ad hoc project management
Reorganisation of various departments • Reorganisation the services of the City Manager
Set up of call centre with front & back office, incl. job descriptions
Analysis of and optimisation of distribution processes
Research for optimising warehouses • Trainings for project-based work
Set up of HR organisation Benelux • Set up of European financial shared service centre
Support of budget cycle
Eurega: employee alignment of Fluxys representatives
Support in aligning IT and the business
Support of the service “Community Building” (organisational model, job descriptions)
Process documentation and process optimisation in view to improving efficiency
Reorganisation as a result of the merger between HDP and Partena
Support and project management for relocation and new ways of working
“De Lijn of the future”: reorganisation of support functions and repositioning of the provincial entities
Design of the ICT department, including PMO and incident management
Introduction of a new software application
Reorganisation support
Support in expanding the international branch network
Management Support Services Economy (Flemish Government)
Optimisation of the organisation and processes (in comparison with competitors)
Support to the revision of the HR environment: strategy, services portfolio, organisation and processes, systems
Support to implementing a performance improvement plan
Strategic workshop and accompanying training
Project Management for infrastructure projects in EMEA
Change management as part of a SAP implementation
Creation of a quality certification and quality manual • Coaching on organisational development
Support of the move to new premises
Support in setting up the Call Center
Integration of Distrigas and Nuon within ENI
Management development training (leadership, leadership roles, ...)
Support in drawing up a new management contract (vision, strategic objectives, KPIs, ...)
Reorganisation and optimisation of the HR department
Process optimisation and support to change management within SOUL project (safety culture)
Audit of contract management for subcontracted operators
Individual Change Readiness Survey and training for 300 executives to work differently
Support of the move to new premises
Support of the merger and of discontinuing the operations
Business-IT alignment and IT strategy implementation
Support of various change programs, including interim management and crisis management
Set up of project management office for IT infrastructure projects
Force field analysis in preparation of a structural improvement plan
Reorganisation of order entry, ticketing and planning • Set up of Performance Management for HR
Various advices, studies and business cases for instance for Hastus, subscription service, mobile ticketing, floor space layout
Research on collaboration of various water control companies in Seine Schelde Rijn region
Project management for developing sales strategy and amendments to the HR organisation as a result of HR audit
Support of competence management development • Development of the IT strategy
Streamlining the organisation
Elaboration of and change support for the new IT strategy (BoostIT)
Phasing of out IT systems
Support with the debate on core activities and efficiencies
IT project management support
Provision of specific competences
Logistics & warehousing, supply chain optimisation
Project management for implementing ticketing system in Sweden
Merger of IT and Process Division
Optimisation of HR business processes and organisational structure
Support of global implementation of ERP package
Change management in the transition (IT and organisation) to a new news studio
Process optimisation and improving functioning of management team
Force field analysis for the integration of the new competencies resulting from the Sixth State Reform
ERP implementation support: IT audit, functional specifications and market survey
Feasibility study about the integration of the support services as a result of merger between colleges
Optimisation of the organisation
Set up a new organisational model for customer service
Set up of Benelux organisation, based on UK processes, systems and organisational model
Introduction of project methodologies
Process description and optimisation of competences, functions and capacity
Re-design of the administrative organisation: from positioning and analysis to its implementation
Change management and counselling / coaching of the VP Medical Systems
Advice concerning business strategy including processes and systems
Change management as a part of CRM systems implementation for the office windows of the City of Antwerp
Social secretariat for dockworkers: Process description and optimisation
Screening of ICT department and increasing performance
Developing a roadmap for IT reorganisation
ERP Selection and implementation
Set up a factory in the UK
Support of IT implementation project
Framework contract for: Project Management • Program Management • Change management
Carve out of Distrigas from Fluxys and Electrabel: set up of HR, Finance, ICT and Training organisation
Sales management for Ardatis services package to public sector clients
Improvement of sales performance (processes, organisation, sales coaching)
Reorganisation of the technical support centre
Definition of new IT strategy, more oriented towards the business needs
Project management and program management
Research about the economies of scale in joining support services at EMEA-level
Streamlining of the organisation
Collivery: program and change management as a result of ERP implementation in warehouses
Strategy development around IT contribution • Change management and manager coaching
Process optimisation
Integration support of various acquisitions (IT, finance, ...)
Improvement of after-sales service
iCAP assessment: screening of a strategic project on logistics
Execution of the "Strategic Improvement Programme" (SIP)
Reorganisation the IT organisation: vision, strategy, processes
Project management for various IT related projects
Non-food business integration: realising synergies around Dreamland, Dreambaby and Collishop through a matrix organisation
Aeneas Project implementation (supporting administrative processes) • Introduction of project-based way of working
Training and coaching around project management, based on PMBok
Process description and advice in outlining organisational chart and job descriptions
Performance evaluation of dealer network
Optimisation of the customer service department • Process management improvement
Business case and program management for setting up a customer centre